Evolving regulation. Advancing technology. The utility industry is constantly on the move, and that creates pressures and opportunities for customer service.
Essembli’s customer service solution helps you to stay on top of change, so that you can deliver best-in-class support to your users – and keep them coming back to you.
We’ll help you get the best from Oracle’s market-leading Customer Care and Billing application, which is tailor-made for utility companies. It’s a system that provides a single view of all aspects of your relationship with your customers, and can be almost infinitely adjusted and reconfigured to fit your needs.
- Get an instant “360-degree view” of your customer, to deliver faster and more complete support that cuts call times and reduces callbacks.
- Communicate through multiple channels, from email and SMS to telephone and self service.
- Use an intuitive interface that requires less staff training.
- Generate simple, clear bills that are easy to understand.
- Support flexible bill cycles, to help customers improve their financial management.
- And much more.
As CC&B specialists, we can help you extend and customise the system – by integrating a Customer Relationship Management package, for instance, or by building a bespoke self-service portal with Oracle’s Application Development Framework.
We have developed a proprietary way of firing up instances of Oracle CC&B at a moment’s notice which allows us to improve the overall customer service experience. And because every instance is a carbon-copy of the previous one, we’re able to offer greater stability and scalability.
