With bills and payments, clarity is everything. Our billing solution brings even the most complicated systems into perfect focus.
We specialise in Oracle Customer Care and Billing (CC&B), because we think it delivers the best utilities-focused service on the market. It’s fast, powerful and comprehensive, covering all aspects of the customer lifecycle, from service connection to processing of payments.
Because it builds in room for configuration and custom coding, it’s also highly adaptable. With our expertise, you can tailor the application to your own needs. Adjust rates, introduce fresh detail for smart meter readings, expand the service with a new package – our engineers and functional consultants will ensure that changes and improvements are integrated smoothly into the system.
The solution also supports:
- In-depth profiles – a “360 degree view” of each customer and their needs.
- Clear billing – with supporting graphs to help agents and customers visualise their usage.
- Multiple payment methods – from online and direct debit to postal payments.
- Flexible cycles – to encourage billing workloads to be spread out across the month and year.
- Issue resolution – to spot and fix problems before bills are sent out.
- Scalability – to let you build the system from a few thousand customers to millions.
Implementing utility billing and invoicing can be very complex. We understand this, because we’ve been doing it for many years. That’s why we’ve built a multidisciplinary team, from developers who work with multiple programming languages and operating systems to management experts experienced in business intelligence . With the right resourcing, we know how to make the process efficient and secure.
