IT systems don’t stand still. They are constantly growing and evolving. So it’s vital that you pick the right people to look after your systems.
Essembli’s maintenance service is a comprehensive, one-stop solution for your IT system, delivered by a large, in-house team of experts. We maintain systems that we have built ourselves, and we have also taken on the maintenance of existing systems.
We’re happy to do this because, unlike many IT firms, Essembli isn’t only about maintenance. We are also highly experienced in implementing, upgrading and developing. This means we know the systems inside out – and what to do when things go wrong. Problem-solving is in our DNA, and we like to take responsibility for issues when they arise.
Our maintenance service includes guidance and workshops for your staff as they navigate the systems. When issues happen, we use a simple problem management process that quickly identifies the type of problem involved, and how to fix it. You simply log the issue on our platform and we do the rest.
We also offer a 24/7 service by negotiation, giving you complete peace of mind.
A ‘3-bucket’ system for solving problems
for everyday, service-level problems that need a quick fix
for complex issues that require a deeper solution (eg a data migration)
for systemic issues that require a new functionality from our developers
